Privacy Policy

Introduction

PT. Citra Buana Batam Industri ("Company", "we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit the Union Square website or submit enquiries relating to our property developments.

This policy applies to all visitors to our website, individuals who submit enquiries or contact requests, and anyone who interacts with us through our online platforms, including WhatsApp and email communications.

This Privacy Policy is prepared with reference to Law No. 27 of 2022 on Personal Data Protection of Indonesia ("PDP Law") and other applicable laws and regulations.

Information We Collect

Depending on your interaction with us, we may collect and process the following types of personal information:

Personal Details

• Full name
• Phone number or WhatsApp number
• Email address

Enquiry Information

• Unit interest or selected layout preferences
• Enquiry details and message content
• Communication history with our team

Technical Data

• Browser type and version
• Device information
• IP address
• Pages visited and timestamps
• Cookies and analytics data

How We Collect Information

We may obtain your personal information through the following channels:

• Contact and enquiry forms - When you submit a form on our website expressing interest in our properties
• WhatsApp communications - When you contact us through WhatsApp for enquiries or assistance
• Direct communication - Through phone calls, emails, or in-person meetings with our sales team
• Website analytics - Automatically collected through cookies and similar tracking technologies
• Marketing partners - From authorized agents or representatives, where permitted by law

How We Use Information

We use your personal information for the following purposes:

• Responding to enquiries - To answer your questions and provide information about our properties
• Property updates - To contact you about unit availability, pricing, viewing appointments, and project updates (if you opt in)
• Marketing communications - To share launch information, promotions, or availability updates by email or WhatsApp (with your consent)
• Website improvement - To enhance website performance, user experience, and functionality
• Internal reporting - For lead management, analytics, and operational purposes
• Legal compliance - To fulfill our legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies, analytics tools, and similar technologies to understand how visitors interact with our site. These help us improve website functionality, measure the effectiveness of our content, and provide a better user experience.

Cookies may be used to:

• Remember your preferences and settings
• Understand website traffic patterns
• Analyze how visitors navigate our pages
• Improve site performance and security

You can disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

Sharing of Information

We may share your personal information with the following parties where necessary:

• Internal sales teams - To respond to and manage your enquiries
• Service providers - Including hosting providers, IT vendors, and communication platforms
• Analytics providers - To help us understand website usage and improve our services
• CRM tools - For lead management and customer relationship purposes
• Professional advisers - Such as legal counsel and auditors where required
• Legal authorities - Where disclosure is required by law or regulatory requirements

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. This includes responding to enquiries, managing customer relationships, complying with legal obligations, and protecting our legitimate business interests.

When your personal data is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable legal and operational requirements.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you may have the following rights regarding your personal data:

• Access - Request access to and obtain a copy of your personal data
• Correction - Request correction of inaccurate or incomplete personal data
• Deletion - Request deletion of your personal data in certain circumstances
• Withdraw consent - Withdraw your consent for marketing communications at any time
• Restriction - Request restriction of processing in certain circumstances
• Complaint - Submit a complaint regarding the processing of your personal data

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us: